Received a Squape and it's DOA?

The Problem is possibly that the centerpost is anodized and/or some 1/100mm to short. So you can wait months for refund/replacement.

I did a fast n dirty fix hat worked for me.

Remove the center screw
Sand it slightly
take a toothpic apply cotton
clean the centerpost inside the squape
take some silverwire Form a little disc
put this disk in top of the screw
hold the screw with the disc in top and put the Squape from above on the screw
tighten the screw