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Thread: Do you answer emails??

  1. #1
    Junior Member
    Join Date
    Aug 2014
    Location
    Melbourne
    Posts
    25

    Do you answer emails??

    I ordered from you and was very happy with the service. One of the batteries you sent turned out to be a dud. I emailed you but have had no reply. I didn't want a new one but thought I'd at least get a reply. It's put me off ordering from you again. I wanted to order another set but the lack of answer has left me thinking you don't wanna know if something isn't right.

  2. #2
    Tim
    Tim is offline
    AussieVapers approved Vendor
    Join Date
    Jan 2011
    Posts
    192
    Hi Logbags,

    Which email did you send your email to? (tim@greenhouseone.com is currently flooded with spam mail) Can you resend it to hello@greenhouseone.com, we would have no problem replacing your battery under warranty.

    Thanks
    Tim
    vengaman likes this.

  3. #3
    Junior Member
    Join Date
    Aug 2014
    Location
    Melbourne
    Posts
    25
    Below is a copy of the email I sent. You may have missed it. I'm happy with what I got, just that battery was a dud.

    9/06/14
    To: Hello@greenhouseone.com

    I bought a kanger tech starter kit set a few weeks ago. When I charge one of the batteries it shows full charge but it won't work when I try to turn it on. It was working but not now. Please advise.
    Last edited by logbags; 17-09-14 at 04:25 AM.

  4. #4
    Tim
    Tim is offline
    AussieVapers approved Vendor
    Join Date
    Jan 2011
    Posts
    192
    Hi,

    Can you email us your order number at hello@greenhouseone.com so we can take care of this for you? I cant find this email in our email box.

    Thanks
    Tim

  5. #5
    Junior Member
    Join Date
    Feb 2015
    Posts
    2
    I had the same issue with a battery from here and they have not sent a replacement, although Tim said he would

 

 

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