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Thread: Postage under quarantine

  1. #1
    Junior Member
    Join Date
    May 2013
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    Unhappy Postage under quarantine

    DHL informed me today that my e-liquid I ordered from HC is being kept under quarantine in QLD. Customs asked me to provide them with a declaration that states the identity and origin of the flavouring of the e-liquid. I've already contacted HC about this, as far as I understand they're supposed to send me some kind of document so that I can take it to the customs' office, but HC just referred me back to DHL.

    Anyone gone through this sort of thing before? Any insight would be much appreciated, I'm a bit lost as to what to do.

    Thanks.

  2. #2
    AussieVapers approved Vendor
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    Oct 2011
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    Was it customs or DHL that asked for the papers?

    I have had shipments stopped in Cairns while waiting clearance from quarantine and customs but I just waited and it went through.
    DHL never contacted me but I was concerned.

    My wife always forgives me when she is wrong.

  3. #3
    AVF Regular
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    I'm sure there was a similar post a while back, can't remember what the resolution was. Might be worth doing a search through the forum. I wouldn't be surprised if you end up getting sent another bill from dhl for quarantine processing a month or two later.
    GirlyPantz likes this.

  4. #4
    Senior Member
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    Was it a large amount? if its to much fuffing around might be easier to re-order to a different address.


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  5. #5
    AVF Regular
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    Omg. I just ordered some flavoring concentrates from them. Hope it goes through

  6. #6
    AVF Regular
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    Hc informed me that dhl stopped delivering any liquids from them until they have there juices tested and give the papers to them(maybe this is why)

  7. #7
    Noe
    Noe is offline
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    In the deep dark recesses of your mind! .. Prophet of the Vapeoligists & keeper of the sacred Bewdy.
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    I never had any problems with orders from HC, containing flavorings or juice & I always used EMS shipping, in the last couple of months though HC seems to be having some issues with other postal services
    Officially #1 Customer and Supporter of Essiemessy's Custom made Glass Drip Tips!
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  8. #8
    Senior Member
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    Yep I got my first order a bit over a week ago, went EMS with no problems!

  9. #9
    Senior Member
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    Adelaide
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    Seems like DHL are getting more and more into the NEVER USE THEM category. I used to use them for every HC order. Dont think I will ever use them again.
    second_chance likes this.


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  10. #10
    Senior Member
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    I received my Chi_You via EMS and the tracking was outstanding. It was also the fastest delivery I have ever had. A1 service.
    GirlyPantz likes this.

 

 
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