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Thread: Update on PG

  1. #1
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    Melbourne Australia
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    Update on PG

    Hi All

    Just to update you on our PG stock and PG/VG Blends


    PG 125ml , 250ml . 1lt
    PG/VG 90%PG/10%VG 125ml , 250ml , 1Lt
    PG/VG 80%PG/20%VG 125ml , 250ml , 1Lt

    You can also contact us to request your own blend .

    Also available now

    10ml and 20ml E-Liquid Injectors.
    Check out our range in the DIY Section
    Vapourtron
    http://www.vapourtron.com.au
    Melbourne Victoria

  2. #2
    KIT
    KIT is offline
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    Re: Update on PG

    Yea G'day Vaportron

    Hopefully this isn't taken the wrong way but dude you need to comunicate more with your customer.

    Once i had signed up i got a email sayin welcome with my name and pass which if iam wrong is automatic.
    But once making an order i've not heard diddle squat from you, yes i got my reciept from paypal but this is too automatic.

    I've got no email saying ty for my bussiness , got no email to inform me my goods have been sent at all let alone a parcel number or something (Yes i know Aust post is shocking for tracking).
    But these email/communication puts the customer at ease.
    Hopefully your not seeing red by now as this is only positive critisim.

    Thank You
    KIT

  3. #3
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    Re: Update on PG

    Hi kit
    I am sorry to hear that comications between us has not been to your satisfaction , we at Vapourtron take great pride in shipping parcels within12-24 hours and normally you should have received a shipping comfirmation email with a tracking number .You haven't stated what you ordered or a date as there is no way for me to trace what whent wrong with your order. As we ship on average 10 -20 orders per day i would be interested to find out why you didnt receice you shippment email.
    I have checked our data base and we have no record under KIT could you please email me direct your order detail vtron11@tpg.com.au so i can investigate what went wrong .

    Regards

    Andrew
    Vapourtron
    http://www.vapourtron.com.au
    Melbourne Victoria

  4. #4
    KIT
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    Re: Update on PG

    Don't get me wrong i don't doubt it's coming at all , it's i've not heard jack all :P
    But this is all i could find on my order if you did wanna look, like i said i knows coming.
    I'll probly get it tomorrow :lol:

  5. #5
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    Re: Update on PG

    Thx for the reply Kit
    I will check first thing in the morning when i get to the office as to whats going on with your order.
    you should get an email from us by 8:30 am
    I take all queries and comments from our clients very seriously and again i thank you for bringing this to my attention .
    as a good will gesture from me personally on your next order i will guarantee you a 20% discount on any of our products.
    The only thing i ask is if you could email me personally at vtron11@tpg.com.au so i can arrange a paypal refund after the purchase


    Regards

    Andrew
    Vapourtron
    http://www.vapourtron.com.au
    Melbourne Victoria

  6. #6
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    Re: Update on PG

    Dear Steven

    I have just checked your order . Your order was dispatched on the 13th July by registered post at 11.10 am ,
    A conformation email with your tracking number was sent to the email you supplied at 11:37am
    July 13th, A copy of the email sent below.
    Unfortunately we have no control over Australia Post , and we all know what they can be like.
    If you have not received your parcel by tomorrow could you please contact me vtron11@tpg.com.au
    And I will endeavor to trace your parcel from my end.
    Normaly if a incorrect email is given we receive a bounced notification in your case we did not , maybe check your antispam folder.
    I have sent you another email about 10 min ago but in the event that you dont receive please let me know. Below you will find a copy of
    the original email sent to you on the 13th July I have altered your email address to protect your privacy .



    Regards

    Andrew

    From: CEO [mailto:ceo@vapourtron.com.au]
    Sent: Tuesday, 13 July 2010 11:37 AM
    To: 'nuts61@hotmail.com'
    Subject: Your order has been posted

    Dear Steven

    Your order has been posted this morning .

    Your Tracking Number for your parcel Is 565772490010


    Regards

    Andrew

    http://www.vapourtron.com.au
    Vapourtron
    http://www.vapourtron.com.au
    Melbourne Victoria

  7. #7
    KIT
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    Re: Update on PG

    Thank You for looking into it , thats gr8,
    Some bad news , I've not got a single email ( iam not saying they arn't being sent ), For some reason iam not getting them.
    I know sounds silly but you wanna check the email ur sending this info to , as there in nothing from vaportron or yourself Andrew.
    Yes i've check junk and such, are you getting a bounce back mess?
    I will mainly add ur addy to make sure ur not being auto blocked.

    Ok you now on my safe Emailer list , Plz send me another TEST email so i can get this sorted.
    And as it seems you have sent emails plz ignore my original post.

  8. #8
    KIT
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    Re: Update on PG

    Got it ty , Andrew , it seems you were not on my list to be accepted, basicly u was it my spam filter and gettin blocked.
    VERY SORRY as it was my bad, i blame the spammers :P

  9. #9
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    Re: Update on PG

    Not a problem KIt

    It has happened to me as well

    Hope you get your parcell today , but if you don't please let me know

    Regards

    Andrew
    Vapourtron
    http://www.vapourtron.com.au
    Melbourne Victoria

  10. #10
    KIT
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    Re: Update on PG

    Keeping you up to date, it's just hit 4pm Monday 19th and it's a no go, I doubt it's very far away.
    I tried to ring Aust Post but basicly got told to go away as i wasn't the one to post said item.
    Up to you if you ring them.

    But yea i find it quite funny how a package from China or the US can get here before an item from the other side of OZ.
    LOL go hard Aust Post.

 

 
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